Up to 2 in-home visits per year
Remote troubleshooting up to 30 minutes per month
Priority scheduling
15% discount on add-on services
Best for basic home technology needs and occasional support
Up to 3 in-home visits per year
Remote support up to 2 hours per month
Assistance with new device setup
Priority scheduling
25% discount on add-on services
Our most popular plan for households with multiple devices
Remote support up to 3 hours per month
Up to 2 in-home visits per year
Smart-home and device optimization
VIP scheduling and support priority
Designed for advanced home technology users and smart-home environments
Remote support is intended for troubleshooting active technical issues.
Training, extended instruction, repetitive non-technical requests, or excessive use may require additional billing or service upgrades
These plans are designed for multi-user environments and higher support demand
Coverage for up to 5 devices
Up to 2 hours of remote support per month
Business-hours support
Priority scheduling
Best for solo operators and very small teams
Coverage for up to 10 devices
Up to 5 hours of remote support per month
User onboarding and basic workflow assistance
Priority response
Ideal for growing teams that rely on technology daily
Unlimited remote support (fair-use policy applies)
Coverage for up to 20 devices
2 onsite visits per year
Network, security, and system optimization
VIP response and scheduling
Mission-critical support for businesses that cannot afford downtime
Remote support is provided for diagnosis, troubleshooting, and resolution of technical issues. Training, tutoring, repetitive non-technical requests, or excessive use may require additional fees, session limits, or plan upgrades
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