Forever Vet USA
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Veteran Crisis Support
Forever Vet USA
Home
Services
Pricing
About
FAQ
Contact
Veteran Crisis Support
More
  • Home
  • Services
  • Pricing
  • About
  • FAQ
  • Contact
  • Veteran Crisis Support
  • Home
  • Services
  • Pricing
  • About
  • FAQ
  • Contact
  • Veteran Crisis Support

Frequently Asked Questions (FAQ)

GENERAL SERVICE QUESTIONS

What services do you offer?

 We provide in-home technology support, including Wi-Fi setup, device troubleshooting, smart-home setup, computer help, entertainment system support, cybersecurity basics, and transportation services for appointments. 

Do you work with seniors as well as veterans?

 Yes. While our business was founded with veterans in mind, our services are available to everyone — seniors, families, businesses, and the community 

Do you come to my home?

 Yes. We provide on-site support for most services so you don’t have to haul equipment or struggle alone 

What if I don’t understand technology well?

 Great — that’s exactly why we’re here. We specialize in patient, step-by-step support, especially for seniors and veterans


PRICING & BILLING

How much does a standard visit cost?

 Our standard service call is $75 for the first 60 minutes. Most issues are resolved within this time 

What if the job takes longer than an hour?

  Additional time is billed at $25 per 30 minutes 

Are add-ons extra?

 Yes. Add-on services (like computer cleanups, large data transfers, or advanced home-theater setup) are priced separately but always require a standard service visit 

Do you offer monthly or yearly tech support plans?

 Yes. We offer several subscription options with included visits, remote support, and discounts on add-ons. Visit our Pricing page for full details 


WI-FI & NETWORK QUESTIONS

Can you set up or fix my home Wi-Fi?

 Yes. Wi-Fi troubleshooting, router setup, and mesh system installation are all included in the first 60-minute service call 

Do you work with Orbi, Eero, Google, Nest Wi-Fi, or others?

 Yes — we work with all major home Wi-Fi brands 

My internet is slow. Can you help?

 Absolutely. We diagnose the issue, improve performance, and secure your network 


DEVICE SUPPORT QUESTIONS

Do you fix computers?

 Yes — we provide cleanup, optimization, virus removal, updates, and troubleshooting 

Can you help reset my passwords or email?

 Yes. Email, account recovery, and password resets are included in the service call 

Can you help with smartphones and tablets?

 Yes. We handle app setup, updates, backups, and troubleshooting 

Do you fix printers?

 Yes. We connect printers to Wi-Fi, install drivers, and resolve printing errors 


SMART-HOME & ENTERTAINMENT QUESTIONS

Do you install smart-home devices?

 Yes. Cameras, doorbells, plugs, smart bulbs, smart speakers, and more — included in your service call

Do you set up Alexa or Google Home?

 Yes. We configure routines, automations, voice commands, and device groups

Do you mount TVs?

  •  If you provide a second adult to help lift the TV: $100 
  • If a second technician is needed: $175

Do you set up soundbars and surround sound?

  • Soundbars: Included in the service call
  • Surround sound: Add-On ($125)


TRANSPORTATION SERVICES

Do you only offer transportation for veterans?

 No. Transportation services are available to veterans and non-veterans 

Do you only drive to VA clinics?

 No. We provide transportation to any medical appointment, including VA hospitals, local clinics, specialists, dental offices, pharmacies, and outpatient centers 

What counts as a “local” trip?

 Local appointments are any within the Hickory metro area 

What counts as a long-distance trip?

 Destinations outside Hickory, including:

  • Asheville 
  • Salisbury 
  • Charlotte 
  • Winston-Salem 
  • Any destination beyond the local area

Do you wait during my appointment?

 Yes — waiting time is $25 per hour 

Do you offer wheelchair-accessible transportation?

 At this time, we do not have a wheelchair-accessible vehicle.
However, we plan to offer this service in the future 


APPOINTMENTS & SCHEDULING

How do I schedule a service visit?

 Use the Contact page on our website or call/email directly 

How soon can you come out?

 We offer flexible scheduling and priority appointments for veterans and subscribers 

Do you offer remote support?

 Yes — some issues can be handled remotely at no extra charge for subscribers 


SAFETY & TRUST

Are you a veteran-owned business?

 Yes — Forever Vet USA is founded and operated by a U.S. Navy veteran 

Will you respect my privacy?

 Absolutely. Your data, devices, and personal information are treated with confidentiality and professionalism 

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