Technology Support Services FAQ
GENERAL SERVICE QUESTIONS
What services do you offer?
We specialize in in-home technology support and offer Wi-Fi setup services, smart-home device installation, troubleshooting, computer assistance, device support, and more.
Do you work with seniors as well as veterans?
Yes. While we were founded with veterans in mind, our in-home technology support services are available to everyone — including seniors, families, and businesses. We also specialize in smart-home device installation and Wi-Fi setup services to enhance your home experience.
Do you come to my home?
Yes, we offer in-home technology support for most services, including smart-home device installation and Wi-Fi setup services, so you don’t have to haul equipment or struggle alone.
What if I don’t understand technology well?
That’s exactly why we’re here. We provide patient, step-by-step in-home technology support and ensure you feel comfortable with your smart-home device installation and Wi-Fi setup services.
PRICING & BILLING
How much does a standard visit cost?
Our standard service call for in-home technology support is $75 for the first 60 minutes. Most issues, including smart-home device installation and Wi-Fi setup services, are resolved within this time.
What if the job takes longer than an hour?
Additional time for in-home technology support, including smart-home device installation and Wi-Fi setup services, is billed at $25 per 30 minutes.
Are add-ons extra?
Yes. Some services, such as computer cleanups, larger data transfers, smart-home setup, TV mounting, and other specialty work, may be priced separately depending on the job. I’ll explain any additional cost before the work is performed.
Do you offer monthly or yearly tech support plans?
Yes. Forever Vet USA offers support plans for customers who want ongoing technology help. Benefits vary by plan and may include remote support, service visits, priority scheduling, and discounts on additional services.
WI-FI & NETWORK QUESTIONS
Can you set up or fix my home Wi-Fi?
Yes. Our standard service call includes in-home technology support for Wi-Fi troubleshooting, router setup, and smart-home device installation, along with comprehensive Wi-Fi setup services and mesh system installation.
Do you work with Orbi, Eero, Google, Nest Wi-Fi, or others?
Yes — we provide in-home technology support for all major Wi-Fi systems, including Orbi, Eero, Google, and Nest, as well as smart-home device installation and Wi-Fi setup services.
My internet is slow. Can you help?
Absolutely. We provide in-home technology support to diagnose the issue, improve performance, and secure your network, including smart-home device installation and Wi-Fi setup services.
DEVICE SUPPORT QUESTIONS
Do you fix computers?
Yes — we offer a range of services including in-home technology support, smart-home device installation, Wi-Fi setup services, as well as cleanup, optimization, virus removal, updates, and troubleshooting.
Can you help reset my passwords or email?
Yes. In-home technology support, including email assistance, account recovery, and password resets, is part of the service call, along with smart-home device installation and Wi-Fi setup services.
Can you help with smartphones and tablets?
Yes, we offer in-home technology support that includes app setup, smart-home device installation, updates, backups, Wi-Fi setup services, and troubleshooting.
Do you fix printers?
Yes, we provide in-home technology support by connecting printers to Wi-Fi, installing drivers, and resolving printing errors as part of our comprehensive Wi-Fi setup services and smart-home device installation.
SMART-HOME & ENTERTAINMENT QUESTIONS
Do you install smart-home devices?
Yes — we provide in-home technology support, offering smart-home device installation for everything from cameras and doorbells to plugs and lighting, along with Wi-Fi setup services.
Do you set up Alexa or Google Home?
Yes, we provide in-home technology support by configuring routines, automations, voice commands, and device groups, as well as offering smart-home device installation and Wi-Fi setup services.
Do you mount TVs?
TV mounting may incur an additional fee for in-home technology support: • Assistance from a second adult: $100 • Second technician: $175. For comprehensive service, consider our smart-home device installation and Wi-Fi setup services.
Do you set up soundbars and surround sound?
Soundbars are included in the service call for our in-home technology support. Surround sound systems can be added on for $125, alongside our smart-home device installation and Wi-Fi setup services.
APPOINTMENTS & SCHEDULING
How do I schedule a service visit?
You can schedule in-home technology support, smart-home device installation, or Wi-Fi setup services through our Contact page or by calling/emailing us directly.
How soon can you come out?
Scheduling depends on availability, but customers with qualifying support plans may receive priority scheduling as part of their plan benefits.
Do you offer remote support?
Yes. Many technology problems can be handled remotely. Remote support may be included with certain support plans, while other remote sessions are billed separately based on the service needed.
SAFETY & TRUST
Are you a veteran-owned business?
Yes — Forever Vet USA, founded and operated by a U.S. Navy veteran, also specializes in in-home technology support, including smart-home device installation and Wi-Fi setup services.
Will you respect my privacy?
Absolutely. Your data, devices, and personal information are handled with confidentiality and professionalism, especially when it comes to our in-home technology support, smart-home device installation, and Wi-Fi setup services.